SUPPORT
Testing Support
Use these steps for account, billing, extension, privacy, or generation problems.
Effective August 9, 2026
How to contact support
Email support@abanoteflow.com and include your account email and a short description of the problem. Do not send client names, screenshots containing clinical records, session text, assessment files, or generated notes.
Account access
If you cannot sign in, confirm that you are using the same email used to create the testing account. The testing administrator can suspend, restore, reset, or permanently remove a tester account.
Billing help
Open the Account screen and select Manage subscription for payment-method changes, cancellation, or invoices. If the billing portal will not open, report the account email and the approximate time of the problem without sharing card information.
Extension help
Confirm that Chrome shows extension version 0.7.6, that you are signed in to NoteFlow in the same browser, and that the current website is in the approved-site list. Remove and reapprove a site if its permission changed.
Generation problems
Keep the session details on your device and try again after checking the note balance and privacy warning. If the issue continues, report only the error message and time of the attempt—never the clinical content.